Most of us must be unaware of this file in our computer system, but DocumentViewer.msi is an installation file that is required by the document viewer utility of HP printers. This file helps in the packaging of some important files necessary for the document viewer application. This application comes with the HP‘s Photosmart/Officejet “All-In-One” printers. Document viewer allows printers to: view, scan, fax, print, email, and convert documents to editable text. But sometimes some error messages appear while using the application, so here are some useful steps to fix the errors.
The Document Viewer software comes preinstalled with the printers and thus when some of its files gets corrupted then it gives error messages while starting windows or when you run the document viewer applications. So the HP All-In–One CD and Windows Installer Cleanup Utility should be kept ready for the purpose.
The first step is to reinstall the software. At first go to the “Control panel” window then to “Add or Remove Programs “ and from there at first uninstall the program completely and reinstall it again from the disk provided with the printer.
Sometimes the Document Viewer is grayed out in the add and remove list and thus you cannot remove it directly. Then you have to download the windows Installer Cleanup utility, install it and finally click on the icon to start the application. Once you see document viewer in the list choose it and click on “Remove” to delete it. You should also delete the entire “All In One” folder from the C drive and also run a registry cleanup utility such as Ccleaner to get rid of the entire thing. Finally install the software freshly.
If you just want the error message to disappear while starting windows, just follow the steps. Click on “Start” button , then on “Run “and then type “msconfig” in the text area and press enter. Then in the msconfig utility, click on the “startup” tab and remove the check mark from the documentviewer.msi entry. The error message will no longer disturb you. But the main chance is that always try to fix the error.